Privacy Policy

1. Who We Are

Chronex Paralegal Services ("Chronex", "we", "us") provides paralegal preparation and administrative support to clients in South Africa. Our registered contact details are:

• Email: info@chronex.cc
• Phone: +27 67 864 2500
• Address: Ground Floor, Millenium Road &, Millennium Boulevard, Christiaan de Wet Rd, Roodepoort, Johannesburg

2. Information We Collect

When you contact us or use our services, we may collect:

• Personal details such as your name, phone number, email address, and ID number (where required for document preparation)
• Case-related information you provide, including documents, statements, correspondence, and evidence
• Information submitted through our website contact form
• Communication records including emails, messages, and consultation notes

3. How We Use Your Information

We use your information solely to deliver the limited paralegal services you have requested, including:

• Preparing and organising documents for your matter
• Drafting templates and administrative legal documents as instructed by you
• Assisting with filing, submissions, and follow-up administration
• Preparing you for hearings or proceedings (process guidance only — not legal representation)
• Responding to enquiries and managing our relationship with you

We do not use your information to provide legal advice or to represent you as attorneys in any forum.

4. Lawful Basis for Processing

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). Processing is based on your consent, the performance of a contract with you, or our legitimate interest in operating our paralegal services lawfully and securely.

5. Sharing of Information

We do not sell your personal information. We may share information only where necessary and with your knowledge, such as:

• With courts, tribunals, or administrative bodies when submitting documents on your instruction
• With admitted attorneys or advocates if you instruct us to refer your matter to them
• With service providers who assist our operations (subject to confidentiality obligations)
• Where required by law or court order

6. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, or resolve disputes. You may request deletion of your data subject to applicable legal retention requirements.

8. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information
• Request correction or deletion of inaccurate information
• Object to processing in certain circumstances
• Withdraw consent where processing is consent-based
• Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact us at info@chronex.cc.

9. Cookies and Website Use

Our website may use basic functional technologies to ensure proper operation. We do not use your data for unrelated marketing without your consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.